Effective Date: 31 July 2025

Website: shop.wanderlop.com
Brand: Wanderlop

1. Overview

At shop.wanderlop.com, we take pride in delivering carefully curated, high-quality products. However, if you’ve received a damaged, defective, or incorrect item, we’re here to help.

2. Return Eligibility

We currently accept returns only under the following conditions:

• Product was damaged during transit
• You received a wrong product
• The item has a manufacturing defect

Returns are not accepted for:

• Opened or used wellness and personal care items
• Herbal powders, spices, teas, and food products
• Customized, perishable, or fragile items
• Buyer’s remorse (e.g., change of mind)

3. Return Request Process

1. Email us at support@wanderlop.com within 48 hours of delivery
2. Mention your Order ID and reason for return
3. Attach clear images of the item and outer packaging

Our team will verify your request and respond within 2–3 working days.

4. Refund Policy

Once the return is approved and the item is received:

• Refunds will be processed to your original payment method within 7 working days
• You will be notified via email once the refund is issued

We reserve the right to deny a return/refund if:

• The return request is delayed
• The product is used, tampered, or incomplete

5. Cancellation Policy

• You may cancel an order before it is shipped
• To cancel, email support@wanderlop.com with your Order ID
• If already shipped, cancellation is not possible

6. Contact Us

Pibytes Technologies Private Limited
support@wanderlop.com
+91-8590805064
Pibytes Technologies Private Limited, C/O P J John , Puthuppallil House, Sleevamala, Rajakkad P.O Udumbanchola Idukki, KERALA 685566 INDIA