Effective Date: 31 July 2025
Website: shop.wanderlop.com
Brand: Wanderlop
Operated by: Pibytes Technologies Private Limited

1. Support Overview

At Wanderlop, we are committed to providing timely, clear, and reliable customer support for all your shopping needs on shop.wanderlop.com. Whether you have questions about products, orders, payments, or returns — our support team is here to assist you.

2. Support Channels

• ? Email: support@wanderlop.com
• ☎️ Phone: +91-8590805064
• ? Live Chat: Available during business hours (when active on site)

We aim to respond to all support requests within 24–48 working hours.

3. Support Timings

• Monday to Saturday: 10:00 AM – 6:00 PM IST
• Sundays & Public Holidays: Closed

Queries received outside business hours will be responded to on the next working day.

4. What We Support

• Order status, delays, and shipping updates
• Product information and recommendations
• Payment-related issues or confirmations
• Return, replacement, or refund requests
• Site navigation or account access issues

5. What We Don’t Support

• Third-party product complaints (if not purchased from shop.wanderlop.com)
• Products used contrary to label instructions
• Customized issues outside of our product range
• Requests outside return/refund policy timeframes

6. Support Escalation

If you're not satisfied with the response from our support team, you can escalate your issue by forwarding your ticket number and concern to:
? escalations@wanderlop.com (optional)

7. Feedback

We continuously strive to improve our service. After a support interaction, you may be requested to rate your experience — your feedback helps us grow.

8. Contact Us

Pibytes Technologies Private Limited
Pibytes Technologies Private Limited, C/O P J John , Puthuppallil House, Sleevamala, Rajakkad P.O Udumbanchola Idukki, KERALA 685566 INDIA
support@wanderlop.com
+91-8590805064